We monitor your website 24/7/365 and manually login to check your website once a week and apply any plugin, core and theme updates. We then generate a detailed report of the Work done and send it to you weekly.

We provide unlimited free edits. Unlimited edits do include edits to content on any page, changing banners, headers, or footers, changing plugin settings, CSS adjustments, blog content or context edits, changing images or text, adding coupon codes or updating shopping carts. Unlimited truly does mean unlimited too! 

Unlimited edits do not include custom development (PHP, plugins, themes, etc), updating custom code, graphic design, PSD to WordPress, creation of content, or building out a new website or subdomain.

EDIT EXAMPLE 1

Included: You want us to upload blog content that you created with attached images that have been sent and format for WordPress with instructions

Not included: You want us to create a blog post, find images and upload to WordPress with no instruction for formatting

EDIT EXAMPLE 2

Included: You want us to add a new product to your WooCommerce store (for which you’ve provided all needed content).

Not included: You want us to create a custom checkout process for your WooCommerce store.

EDIT EXAMPLE 3

Included: You want us to install and set up a plugin to use its built-in functionality.

Not included: You want us to create new functionality that doesn’t exist in a plugin. (This would require custom development which may be available at an hourly development rate.)

EDIT EXAMPLE 4

Included: You want us to take the text that you emailed to us and use it to replace the current content on your About page.

Not included: You want us to write content for or design your About page.

We’d be happy to help you with custom development as well. That kind of project is fully covered by our hourly work or a retainer plan.

Yes, we do. The detailed report will be generated of all the Maintenance Work that is done every week and then that report sent to you on every Month which will include the report of each week.

If your site gets hacked (it won’t happen but just incase ) after you have purchased the maintenance plan with us, then we’re happy to perform a malware cleanup free of charge. 

The simple answer is that we’ll work with you to fix it. We go out of our way to ensure compatibility before we update plugins, themes, or WordPress core software, but sometimes the results of an update are unexpected and things break. If an update we perform causes something to break, we’ll spend up to 1 hour trying to fix the problem. If we are unable to get the latest version of the theme or plugin to work properly on your site, we’ll roll back the update to the most recent stable version, and provide you with a recommendation for a path forward to get the issue resolved.

You can either create a ticket from here https://www.flawlessthemes.com/submit-ticket/ or mail us at [email protected]

Plan payments are collected automatically via our recurring payment facility every 30 days. When you sign up to your plan, whatever payment method you used first, that will be used to automatically collect the payment

No. We can support your website irrespective of your hosting arrangements. We can also manage the migration process from one hosting provider to another and even provide hosting if required.